I have been sent a package from the US, for which I need to pay £22.34 VAT and Duty. That’s fine, that’s the law and while it’s never nice to have to pay extra to bring something in from abroad you kind of expect it. Fine.
What you don’t expect is to have to pay an extra £8 to Royal Fail for their “handling” of it going through customs. They should be utterly ashamed of themselves; this is daylight robbery.
Of course this is the only company that will refuse to even deliver the item until the fee is paid, so you can’t even dispute it after you get the item – you either have to cough up or do without the item you paid for.
No wonder they’re profitable again if they pull tricks like this.